FAQ

The MT Pen is simple and intuitive to use. For step-by-step guidance, please watch our tutorial video here.

If it doesn’t work properly, please watch our troubleshooting video here.

Replacing the pen refill is very easy. Please watch this video here.

Turn the clutch button counterclockwise to remove it, then install the desired button by turning it clockwise. Please watch this video here.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please note that you may be charged additional fees or tariffs once the products arrive in your country.

It depends on where you are. Please allow 1~4 days to fulfill the order. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes. Just contact us over email, contact page.

We can only accept payments via PayPal.

We're sorry to hear that. Please reach out to us and we'll figure it out together.

You can contact us through our contact page! We will be happy to assist you.