FAQ

The MT Pen is simple and intuitive to use. For step-by-step guidance, please watch our tutorial video here.

If it doesn’t work properly, please watch our troubleshooting video here.

Replacing the pen refill is very easy. Please watch this video here.

Turn the clutch button counterclockwise to remove it, then install the desired button by turning it clockwise. Please watch this video here.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please note that you may be charged additional fees or tariffs once the products arrive in your country.

It depends on where you are. Please allow 1~3 days to fulfill the order. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes. Just contact us over email, contact page.

First of all, we sincerely apologize for the inconvenience regarding the payment for the Manual Transmission Pen.

If you are having trouble completing your payment by credit card, please try the following:

1. Try using a different credit card.
2. Contact your credit card company and ask them to enable international payments for our website. Most customers who experienced payment issues were able to resolve the problem using this method.
3. Try making the payment through PayPal. PayPal is also available as a payment option.

We apologize again for the inconvenience and appreciate your understanding.

We're sorry to hear that. Please reach out to us and we'll figure it out together.

You can contact us through our contact page! We will be happy to assist you.